Privacy policy

Last updated: November 11, 2024

Use of cookies

Format XYZ Ltd. of refinance.digital uses cookies on its website. (Cookie) A cookie is a short text that is sent to your browser by the website you visited with the aim of helping that website remember information about your visit. This can make your next visit easier and the site more useful. Format XYZ Ltd. cookies are used only to know where you came to the refinance.digital pages and for which entry field you filled in incorrectly with the aim of creating the best possible statistics of visits and profitability of marketing campaigns. Cookies are not linked to your first and last name or to your IP address, but are linked exclusively to your internet browser. By deleting the browsing history, cookies can also be deleted from the browser. Your privacy is still 100% guaranteed because Format XYZ Ltd. it never knows or tries to find out who you are personally.

Personal data protection (GDPR)

Format XYZ Ltd. via the website refinance.digital can collect personal data of website users only if the user voluntarily leaves them via the website refinance.digital. Format XYZ Ltd. undertakes to respect the anonymity and privacy of users of the refinance.digital website

Responsible person and the right to human intervention

Responsible person for collecting and processing personal data at Format XYZ Ltd. is Luka Vukoja, e-mail: gdpr@refinance.digital

Reason for data collection and processing

Format XYZ Ltd. will use the said data exclusively for the purpose of better insight and understanding of the individual needs and requirements of the user, as well as developing opportunities for the highest quality provision of all services of the refinance.digital website to the satisfaction of the user.

The following are collected through the website:

1. Email

2. Contact number

3. Data on the time horizon of the loan

4. Data on the existing interest rate

5. Data on the purpose of the loan

6. Data on the loan amount

7. Country

Methods of data collection

• through registration forms for the "Let me know" system

• by personal contact at e-mail info@refinance.digital

Consent

When submitting an application for a product or a general inquiry, the client expressly declares that he/she has voluntarily made his/her personal data available and expressly consents to its use in accordance with the law and these General Terms of Use.

When sending the credit questionnaire, the client expressly declares that he/she voluntarily made his/her personal data available and expressly allows the same to be used for the purpose of unambiguous identification of the client and protection of the client's personal property interests.

The data is provided for the purpose of checking the possibility of refinancing existing credit obligations with current market interest rates.

By using the refinance.digital website and leaving personal data, the client expressly allows Format XYZ Ltd. that he can use personal data in his records or databases, and that he can contact the client through available communication channels (e.g. by phone, SMS, e-mail, in writing, etc.), for the purpose of informing about current market interest rates or for information about new services and products.

The e-mail address and contact number entered by the user/client on the form on the refinance.digital page will not be forwarded to third parties, nor will they be used to send spam. The user agrees and gives Format XYZ Ltd. express right to send notifications related to news about products and services to the mentioned e-mail address.

Format XYZ Ltd. undertakes not to make the said data available to any third party without the express consent of the user, except in the case when this is necessary in order for Format XYZ Ltd. fulfill legal obligations or obligations placed before it by authorized bodies, in order to act in accordance with the General Terms of Use or to protect its rights or to protect the safety and rights of the public or other users, which could be violated or violated. Format XYZ Ltd. reserves the right to forward personal data to a possible legal successor or legal entity to whom it would transfer all its rights and obligations.

Right to access and correct data

A request for updating or correction of data can be sent to the following e-mail address: gdpr@refinance.digital

Responsibility of the user

By using the refinance.digital website, you assume responsibility for the data you provide. Misuse of someone else's identity in any way, false representation that could lead to the violation of any third party's rights is strictly prohibited.

Please be aware that sending private e-mail messages on the Internet may be insecure and subject to unauthorized access by third parties or misdelivery. Any message received via e-mail will be considered non-confidential and Format XYZ Ltd. and the website refinance.digital are not responsible for the security and privacy of such messages.

SSL certificate and information flow security

Format XYZ Ltd. takes all reasonable measures to protect user data stored in its databases and on the way to its databases, and the most important is installing the SSL protocol (https://). Apart from all the above, Format XYZ Ltd. and the refinance.digital website cannot guarantee the security of user data, which could be compromised due to unauthorized access or use by third parties, system problems and/or similar factors that could at any time threaten the security of user data, and to which Format XYZ Ltd. cannot influence.

Disclaimer

Website of Format XYZ Ltd. they also contain documents, data, information as well as links to other Internet sites created by third parties which, whenever possible, will be marked as such. Format XYZ Ltd. and the website refinance.digital have no control over the said documents, data, information or other Internet sites and are not responsible for their content. This particularly applies to the accuracy, completeness and availability of content on websites created by third parties.

Format XYZ Ltd. and the refinance.digital website, to the maximum extent permitted by law, are excluded from any responsibility and are not responsible for any damage that may arise in any way from the use of the refinance.digital website or is in any way related to it, for any actions of the user resulting from the use or misuse of the content of the refinance.digital website and for any damage that may occur to the user or any third party in connection with the use or misuse of the content of the refinance.digital website.

Format XYZ Ltd. takes all reasonable measures to protect user data stored in its databases. Apart from all the above, Format XYZ Ltd. and the refinance.digital website cannot guarantee the security of user data, which could be compromised due to unauthorized access or use by third parties, system problems and/or similar factors that could at any time threaten the security of user data, and which Format XYZ Ltd. cannot influence.

Format XYZ Ltd. and refinance.digital web pages cannot bear any responsibility for any content displayed on the websites of third parties to which it may allow occasional access. Any such access cannot be interpreted in the sense of representing a connection with Format XYZ Ltd. or refinance.digital websites, nor the support of such Internet sites by Format XYZ Ltd. or the website refinance.digital. Format XYZ Ltd. and the refinance.digital website may contain links to other Internet sites, but they are not responsible for the services or products that have been reached using the refinance.digital website in that way.

Format XYZ Ltd. does not guarantee that there will be no errors and/or that the refinance.digital website will function without interruption at all times. The refinance.digital website may occasionally be unavailable due to various technical difficulties.

Notice on how to submit consumer complaints

We inform consumers that they can express their dissatisfaction with the product or the service provided by writing a complaint at our business premises at the address Ilica 47/2, 10000 Zagreb, whereby we will confirm receipt of the objection in writing without delay.

You can also send the objection by mail to the same address or by e-mail to the address gdpr@refinance.digital.

Format XYZ Ltd. will respond to all complaints no later than 30 days after their receipt.

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